ServiceNow Organization Chart
Explore a live ServiceNow org chart, then review how ServiceNow organizes platform, AI, global customer operations, finance, people, marketing, and legal leadership.
Last updated May, 2026
Operating Model: Workflow Platform And AI-Led Customer Operations
ServiceNow's leadership model centers on Bill McDermott as Chairman and CEO, with product, platform, operations, finance, people, legal, and marketing leaders around the Now Platform.
For org design, ServiceNow is a useful example of an enterprise software company organizing around one platform while supporting many workflow products and customer-facing motions.
Leadership: Product, Operations, Finance, And Corporate Functions
The chart highlights Bill McDermott, Amit Zavery, Gina Mastantuono, Paul Fipps, Chris Bedi, Jacqui Canney, Colin Fleming, Hossein Nowbar, and Nick Tzitzon.
Business Structure: Platform, Workflow Products, And Customer Success
ServiceNow's org structure can be read through platform product leadership, AI enablement, global customer operations, sales, customer success, and the corporate functions needed to support enterprise adoption.
Timeline: From IT Service Management To AI Workflow Platform
2000s: IT service management foundation
ServiceNow grows from IT workflows and service management.
2010s: Enterprise workflow expansion
The company expands into HR, customer, security, and operations workflows.
2020s: Platform and AI operating model
Product and customer operations increasingly center on platform-wide AI and automation.
Further Reading
- ServiceNow leadership: servicenow.com/company/leadership
- ServiceNow investor relations: servicenow.com investor relations
Model This Structure In TeamChart
Use TeamChart to plan headcount, clarify positions, and share clean org charts with stakeholders.